The following Terms and Conditions should be read and understood before making a booking and are intended for your safety and ease of use of our property and services.
Please appreciate that Villa Petra Seminyak is our private property and we offer short term rental accommodation managed by our Nominee Mr Windiarta and his staff. We do try to provide a boutique hotel style experience and your respect for our property and neighbours would be appreciated whilst staying as our guest.
Your accommodation includes a self contained private 2 bedroom villa with pool and enclosed gardens.
Free Wi Fi access is available but not guaranteed.
Booking | Payment | Cancellation Policy
To secure your reservation a fifty percent (50%) deposit is required with the balance payable at least thirty (30) days prior to arrival. A valid credit card must be presented on arrival for security bond and any incidentals.
There is no charge for cancellation if you notify us at least thirty (30) days prior to your date of arrival, a 25% cancellation fee applies thereafter and 50% cancellation fee applies if less than fourteen (14) days notice and 100% fee applies if less
than forty eight (48) hours notice or no show.
All notices, changes or cancelation requests must be in writing via our email address info@villapetraseminyak.com and confirmed by us to acknowledge and validate for the avoidance of doubt.
Reservations made through a third party booking agency/platform or Airbnb will upon cancellation attract said booking agency’s administration fee in addition to our fees & charges.
We reserve the right to cancel a booking at any stage. All payments will be fully refunded in such unlikely event or if possible we will endeavour to find you accommodation of equivalent or better standards.
We strongly recommend that guests take out travel/cancellation insurance.
Payment can be made by EFT into the following account:
Westpac Australia
Swift Code: WPACAU2S
BSB: 032376
Accn: 302812
Name: Etage Corporation
Check-in and Check-out Times
Check-in is from 2:30pm , check out is by 11:30am.
Late check out or early check-in may be available however is dependant on other guest bookings or by prior agreement.
Non- approved late check outs may incur a USD $100 per hour fee.
Please respect the time taken to prepare the villa for you and incoming guests.
Arrival
Please keep us informed as to your arrival time, especially if arriving late and/or if there is change in flight details if we are providing airport pick up transfer service for you. Our staff will welcome you and your guests and demonstrate the facilities how to use the equipment. Guests must follow the instructions for using the air conditioners, TV- DVD sound system, electronic safes, kitchen facilities and pool. Failure to do so may leave you liable for any damage they cause.
Departure
When you or your guests leave you must ensure all doors and windows are locked and the keys are returned to our staff. Please check that you take all your property with you as we cannot guarantee their security after you depart. We will try to contact you if you have left something behind and can arrange for their return if required.
Code of Conduct
Bali is a friendly and relaxed island however please respect the traditions and local laws at all times.
The code of conduct requires Guests to not at any time:
- make noise that is unreasonably disruptive or interferes with the peace and comfort of neighbours and other occupants.
- act in a violent or threatening manner.
- act in a manner that could reasonably cause alarm or distress to neighbours and other occupants.
- use or enjoy the premises in a manner that unreasonably interferes with the use or enjoyment of common or
- association property in a strata or community land scheme by neighbours or other occupants.
- intentionally, recklessly or negligently damage the personal property of neighbours or other occupants.
- The use of illicit drugs or excessive consumption of alcohol.
- A guest must not copy, or knowingly retain, any keys or security passes at the end of the occupancy.
Penalties are a quite harsh for guests who breach the above Code will be put on an Exclusion Register for five (5) years.
Guests/Visitors exceeding those approved
EVEN MORE IMPORTANT: No more than the number of guests agreed and paid for in writing, may be on the property at any point in time without prior written permission. This means actually ON THE PROPERTY AT ANY POINT IN TIME. This includes visitors and day trippers. The entrance to our property has video surveillance so that we are able to monitor numbers. If extra guests /visitors are detected then we may either:
- ask the extra guests to leave OR
- evict the entire group at our discretion.
Damage, Soiled or Missing Property
The person booking the villa or the credit card holder is deemed to be responsible for their actions and those of any of their party. We reserve the right to repair or replace, with new, any missing, damaged or soiled items. Any additional cleaning will be charged appropriately and may include any cost for loss of business. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary. You acknowledge and authorise that the charge may be debited from the credit card or charge facility used for the security bond of the booking.
Non-Smoking
For the comfort and benefit of our future guests, we have a STRICTLY NON SMOKING policy inside the villa accommodation. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional USD $500 for specialist cleaning to the villa. Payment will be debited from the credit card or charge facility used for the security bond of the booking.
Smoking maybe permitted in the open garden areas however we ask you respect and not offend others that may be nearby. You will be charged for any additional cleaning or collection of cigarette butts that are not properly disposed of.
Guest Property
Villa Petra Seminyak, management and staff do not accept liability in respect of any loss or damage to articles or your personal items brought onto our property.
Lost Property
Lost property is held for a period of one (1) month. Although we will do our best to contact you and advise of any property found it is the responsibility of you or your guest to contact us to claim lost property. On request, lost property will be returned via a pre-paid postage or courier at your cost.
Interruption of Essential Services
It should be understood and accepted that Bali has regular interruptions to power and water supply.
Villa Petra Seminyak does not accept any responsibility for any failure or interruption of utilities or essential services such as water, gas, electricity or telecommunications but shall make every effort to provide temporary or alternative services where possible and contact the authorities to report and remedy such incidences.
Furthermore, in the event that a faulty appliance is reported, Villa Petra Seminyak does not accept any responsibility for subsequent loss of amenity by the guest.
Privacy Policy
All personal details retained by Villa Petra Seminyak will be maintained in accordance to Indonesian Australian Laws and will not be released to any third parties for any purpose whatsoever. At Villa Petra Seminyak we are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us with. PII includes
information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Villa Petra Seminyak handles and protects your PII in accordance with commonly accepted privacy principles.
What Information We Collect: In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
How We Use Your Information: Villa Petra Seminyak uses your PII only for the purpose of responding to and fulfilling your requests for accommodation. Information collected when you make a booking is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. Domain tracking of visitors to our website and how many visits each page receives may be collected to enhance the services and online experience that we provide.
Who We Share Your Information with: Villa Petra Seminayk does not disclose any information about customer bookings to anyone except as may be required by law. Villa Petra Seminyak may disclose information against someone who poses a threat to Villa Petra Seminyak interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information: Villa Petra Seminyak believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information such that if at anytime you would like to enquire or alter the PII you provided to Villa Petra Seminyak in your booking, please contact us.
Changes to these Terms and Conditions: Villa Petra Seminyak has the authority and the right at any time it sees fit or reasonable to change or modify all or any part of these terms and conditions. A copy of our terms and conditions is published on our website www.villapetraseminyak.com.
The above terms and conditions are deemed to have been accepted when the booking is made.